Client Support Center

Welcome to the DCS Client Support Center:

Please use the following contact information for technical support requests only. For all other inquiries, please refer to the information and form on the Contact Us page

Standard Support Hours of Operation:

(Monday - Friday 8:00 AM to 6:00 PM) and (Saturday 10:00 AM to 4:00 PM)

Open a Support Ticket:

https://support.dcsny.com

You must be a registered user to use this system. Please contact sales if you need to gain access.

Start a Remote Support Session with one of our Technicians:

This action will download our remote support tool, which you will need to run and install to allow us to view your computer screen.  After starting your session, please provide your 9 Digit Support Key to the support agent to start your support session.

Phone Support For Existing Commercial Clients:

+1-201-669-4300 Option 3 for Support

Getting Help with Hosted Exchange Email

Help with Resetting Your Email Password

Email Password Policy and Password Resets When the time comes to change your password you will receive 3 notifications prior to the expiration occurring. You will receive an email notification 14, 7, and 1 day(s) before your password expires. These security policies may seem complicated and onerous, but network security is supremely   …read more

How to Forward an Email as an Attachment

How do I Forward an Email as attachment in Outlook? In Outlook, the Forward as Attachment feature provides a way to forward complete copy of one or messages.  When this feature is used the forwarded message appears as an attachment to the recipient and preserves important details that would be lost when forwarded normally. Using Forward as   …read more

Getting Help with Billing

Secure ACH Authorization

Fill out this electronic form to schedule your payments to be automatically deducted from your bank account

Secure Credit Card Authorization

Fill out this electronic form to have your services charged to your Visa, MasterCard, American Express or Discover Card.

Upload Files and Documents

Upload File to Accounting & HR

You can securely and safely upload files to our accounting and Human Resources group

Upload Files to IT Support

You can securely and safely upload files to our IT Support technicians group